Help with MOLE

For purchase, installation, activation, privacy or refund questions, contact support@mole.cheap. Include your order reference, macOS version, app version and error text. Do not include passwords or activation keys.

Missing your key

Open My license with your purchase Google account, or use Lost your key with your original purchase email. Check spam and allow up to 10 minutes for recovery delivery. If the mailbox is no longer accessible, contact support with your receipt.

Two Macs and replacements

If both slots are occupied, unlink an old Mac in your account before activating another. Unlinking stops the old installation from passing the next cleanup check. Reinstalling after a Keychain reset can count as a new installation.

Installation and permission issues

The current build targets Apple Silicon and macOS 14 or later. Check the download page for notarization status and first-opening instructions. An unnotarized release may need individual approval in macOS. If a folder cannot be read or moved, MOLE reports failure; do not disable system security protections to force cleanup.